Terms and conditions

Effective Date: January 1, 2025

Last Updated: April 25, 2025

Version: 1.0

1. Scope of These Terms

These Terms and Conditions govern transactions conducted through dlia.app, a peer-to-peer marketplace operated by DLIA INC. They apply when you list, buy, sell, pay for, transfer, or dispute a booking through the Platform.

These Terms and Conditions should be read together with our Terms of Use, Privacy Policy, Seller Policy, Buyer Protection Policy, Refund and Dispute Policy, and any other policies made available by DLIA.

2. Nature of the Platform

DLIA provides a marketplace that enables users to buy and sell unused, non-refundable bookings, including flight tickets, hotel reservations, event tickets, car rental bookings, and other categories we may allow.

DLIA is not the original travel provider, hotel, event organiser, car rental company, or issuer of the booking. We do not own listed bookings and we do not guarantee that a third-party provider will approve a transfer or name change.

3. Eligibility and Accounts

To enter transactions on the Platform, you must be at least 18 years old, capable of entering into a legally binding agreement, and use the Platform in compliance with applicable law.

You are responsible for all activity conducted through your account. Sellers may also be required to complete identity verification before listing a booking for sale.

4. Seller Warranties and Listing Standards

By creating a listing, you represent and warrant that:

You own the booking or have the legal right to sell or transfer it
The booking is genuine, valid, unused, and not expired or cancelled at the time of listing and sale
The listing accurately describes the booking, including dates, location, category, and relevant restrictions
You have disclosed whether the booking can be transferred or renamed, including any fees or conditions
The booking is not prohibited from resale by law or by the original provider's enforceable terms

5. Prohibited Listings and Conduct

You must not:

List a fake, fabricated, duplicate, already-used, cancelled, or expired booking
List a booking you do not own or control
Misrepresent transferability, pricing, dates, booking class, seat details, or other material facts
Manipulate prices, collude with other users, or interfere with fair marketplace activity
Use the Platform for fraud, impersonation, money laundering, or other unlawful activity

6. Buyer Responsibilities

Before completing a purchase, you are responsible for reviewing the listing carefully and confirming that the booking suits your needs.

Check the booking details and any disclosed restrictions
Independently review the original provider's transfer or name-change rules where relevant
Provide accurate personal details needed for the transfer process
Use in-app messaging promptly if clarification is needed before or after purchase

7. Fees, Payments, and Payouts

DLIA charges a 3% platform service fee to both the buyer and the seller on each completed transaction unless we state otherwise.

The buyer fee is added at checkout
The seller fee is deducted automatically from payout proceeds
Payments are processed through third-party payment providers, including Stripe
Seller payouts are generally released within 3 to 5 business days after transaction confirmation and completion of the transfer process

We may place a temporary hold on seller funds where a dispute is raised, fraud is suspected, KYC is incomplete, or an account is under review.

8. Transfers and Completion of Sale

Once a buyer completes a purchase, the seller must respond within 24 hours and cooperate fully with the transfer or name-change process.

The seller must provide all information and assistance reasonably required to complete the transfer. If the seller fails to cooperate, DLIA may refund the buyer, suspend the seller account, and withhold or reverse payout where permitted.

9. Final Sales, Refunds, and Disputes

Because DLIA facilitates the resale of non-refundable bookings, all sales are generally final unless a verified issue falls within our Buyer Protection Policy or Refund and Dispute Policy.

Refunds may be available in situations such as:

Fraudulent listings
Material misrepresentation by the seller
Failure by the seller to complete the transfer process
A booking being invalid at the time of sale
A verified duplicate charge caused by technical error

Claims should be raised through in-app messaging first and then reported to DLIA within the applicable claim window, which is typically 48 hours from the completed transaction or the seller's transfer deadline, whichever is later.

10. Matters Outside DLIA's Responsibility

DLIA is not responsible for loss or inconvenience arising from:

A third-party provider refusing transfer despite accurate seller disclosure
A provider cancelling or changing a booking after purchase
Errors caused by incorrect information supplied by the buyer or seller
Dissatisfaction with the quality of the underlying travel, event, stay, or service

11. Suspension, Termination, and Enforcement

DLIA may remove listings, suspend payouts, restrict transactions, or suspend or terminate an account where we reasonably believe that a user has breached these Terms and Conditions, our related policies, or applicable law.

We may also report suspected fraud, forged identity documents, financial crime, or other unlawful conduct to payment processors, regulators, or law enforcement authorities where appropriate.

12. Intellectual Property

DLIA and its licensors own the Platform, brand, software, layout, and non-user content. Users retain rights in their own content, but grant DLIA the rights reasonably necessary to host, display, investigate, and process listings and disputes on the Platform.

13. Limitation of Liability

To the maximum extent permitted by law, DLIA is not liable for indirect, incidental, special, consequential, or punitive loss, including lost profit, lost opportunity, reputational harm, or losses caused by third-party providers.

DLIA's role is limited to operating the marketplace and administering payments, listing controls, and dispute handling in accordance with our policies.

14. Indemnity

You agree to indemnify and hold harmless DLIA, its officers, employees, and affiliates from claims, liabilities, losses, and expenses arising out of your listings, your transactions, your breach of these Terms and Conditions, or your violation of law or third-party rights.

15. Governing Law

These Terms and Conditions are governed by the laws of Delaware, United States. Any dispute relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Delaware, United States, except where mandatory consumer protection law provides otherwise.

16. Changes to These Terms

We may update these Terms and Conditions from time to time. Material changes may be notified through the Platform or by email. Continued use of the Platform after changes take effect constitutes acceptance of the revised terms.

17. Contact

Email: info@dlia.app
Address: 131 Continental Dr, Suite 305, Newark, DE 19713, US