Seller policy

Effective Date: January 1, 2025

Last Updated: April 25, 2025

Version: 1.0

This Seller Policy forms part of your agreement with DLIA. By creating a listing on the Platform, you agree to this policy in addition to our Terms and Conditions and Terms of Use.

1. Becoming a Seller on DLIA
1.1 Who Can Sell

Any registered user who has done the following may list bookings for sale on the Platform:

  1. Created a DLIA account with a verified email address
  2. Successfully completed KYC identity verification
1.2 KYC Requirement

Identity verification is mandatory before you can create a listing. To complete KYC, you must submit a valid government-issued photo ID through the App. The DLIA team reviews all KYC submissions and approval is at our sole discretion.

We may request additional documentation if required. Submitting fraudulent, expired, or altered identity documents will result in immediate permanent account termination and referral to relevant authorities.

2. Listing Requirements
2.1 What You Can List

You may list unused, non-refundable bookings in categories such as:

  • Flight tickets
  • Hotel reservations
  • Event tickets
  • Car rental bookings
  • Other categories made available on the Platform
2.2 Listing Accuracy and Mandatory Standards
Requirement Detail
Accurate title Describe the booking clearly and correctly
Correct category Select the appropriate category and subcategory
Valid dates Dates of travel or use must be accurate and in the future
Correct pricing Price must reflect the actual amount you are willing to accept
Accurate images Only upload images directly relating to the specific booking
Transferability disclosure State whether the booking allows a name change or transfer
Booking validity The booking must be valid at the time of listing and at the time of sale
2.3 Prohibited Listings

You must not list:

  • Bookings that have already been used, expired, or cancelled
  • Bookings that are prohibited from resale by the original provider
  • Duplicate listings of the same booking
  • Bookings you do not own or have no right to sell
  • Counterfeit, fraudulent, or fabricated bookings
  • Bookings subject to legal restriction, seizure, or court order
  • Items or services outside the permitted booking categories

DLIA may remove any non-compliant listing without notice.

3. Transferability Obligations
3.1 Your Duty to Verify

Before listing, you must contact the original service provider to confirm whether the booking permits a name change or third-party transfer.

3.2 Disclosure

You must accurately indicate:

  • Whether a name change fee applies and the estimated cost
  • Whether the booking is fully, partially, or conditionally transferable
  • Any specific transfer conditions that apply
3.3 Non-Transferable Bookings

If a provider later rejects a transfer despite your representation that it was transferable, DLIA may suspend your account, claw back the payout, and initiate a refund to the buyer. DLIA's decision in such cases is final.

4. Pricing
4.1 You Set the Price

You may set the listing price, and DLIA recommends pricing competitively to facilitate quick sales.

4.2 Service Fees

DLIA charges a 3% platform service fee to both parties on each completed transaction:

  • Seller fee: 3% of the sale price, deducted from your payout automatically
  • Buyer fee: 3% of the sale price, added on top of the listing price at checkout
  • Both fees are displayed clearly before a transaction is confirmed

Fees are subject to change, and we will provide reasonable notice of any changes.

4.3 No Price Manipulation

You must not manipulate prices, collude with other sellers, or engage in activity designed to artificially inflate prices or harm buyers.

5. After a Sale
5.1 Your Obligations on Sale

Once a buyer completes a purchase:

  1. You will receive a notification confirming the sale
  2. You must respond within 24 hours to begin the booking transfer process
  3. You must provide the buyer with all information necessary to complete the transfer
  4. You must cooperate with the buyer and DLIA to resolve any transfer issues
5.2 Failure to Cooperate

If you fail to respond or cooperate following a sale, DLIA may:

  • Issue a full refund to the buyer
  • Suspend or permanently terminate your seller account
  • Withhold pending payouts during investigation
6. Payouts
6.1 Payout Schedule

Your earnings will be released within 3 to 5 business days after the transaction is confirmed and the transfer process is completed.

6.2 Payout Method

Payouts are processed via Stripe Connect using the payout details you provide in your seller dashboard. You are responsible for ensuring your payout details are accurate and up to date.

6.3 Payout Holds

DLIA may place a hold on your payout if:

  • A dispute has been raised by a buyer
  • We have reasonable grounds to suspect fraud or policy violations
  • Your account is under investigation
  • You have not completed KYC verification
6.4 Failed Payouts

If a payout fails because of incorrect bank details you provided, you are responsible for associated fees. Unclaimed payouts may be subject to forfeiture after 180 days.

7. Taxes and Compliance
7.1 Your Responsibility

You are solely responsible for:

  • Determining whether your sales activity on DLIA constitutes taxable income in your jurisdiction
  • Declaring and paying all applicable taxes
  • Complying with any seller registration requirements in your jurisdiction
7.2 DLIA's Role

DLIA may be required by law to report transaction data to tax authorities. By using the Platform as a seller, you consent to such reporting where required by law.

7.3 No Tax Advice

Nothing in this policy constitutes tax advice. Please consult a qualified tax adviser.

8. Seller Ratings and Reputation
8.1 Buyer Ratings

Buyers may leave ratings and reviews following completed transactions. You must not:

  • Attempt to manipulate or remove genuine buyer reviews
  • Offer incentives in exchange for positive reviews
  • Retaliate against buyers for leaving honest negative feedback
8.2 DLIA's Use of Ratings

DLIA may use seller ratings to determine listing prominence, seller trust level, and eligibility for enhanced platform features.

9. Seller Account Suspension and Termination

DLIA may suspend or permanently terminate your seller privileges, or your entire account, if you:

  • Submit fraudulent listings or identity documents
  • Fail to honour confirmed sales
  • Receive a significant number of unresolved buyer complaints
  • Violate this Seller Policy, our Terms and Conditions, or our Acceptable Use Policy
  • Engage in price manipulation, collusion, or market abuse
  • Operate in a jurisdiction where our services are not permitted

We will notify you of suspensions where possible, except where immediate action is required to protect buyers or the Platform.

10. Contact for Seller Support

Email: info@dlia.app (Subject: Seller Support)
Address: 131 Continental Dr, Suite 305, Newark, DE 19713, US
URL: https://dlia.app/seller

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